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Store Policies

   Payment Info

> We accept PayPal, Visa, MasterCard, Discover or American Express. We also accept Instant Bank Transfer or e-Check with your PayPal payment.

> Please keep in mind, there can be shipping delays if you use an e-check, as we ship when the e-check has cleared your bank and shows cleared by PayPal. All other payment methods will show as cleared instantly and will ship within one business day.

> Immediate Payment is required with all purchases. Sorry, we are not able to hold any merchandise.

> If you need to ship an item to a 3rd party (such as a gift), make sure to update the shipping address during check-out. We are not able to change the shipping address once payment is made and order completed. 

> If you need to combine multiple purchases into one payment, please use the shopping cart feature. You can place all items into the shopping cart and send one payment for all items and they will all ship in one package.
 

    Shipping Info

Please see the Shipping Info tab at the top. 


   Returns And Exchanges

> Everything we sell is brand new in manufacture packaging; almost everything we sell has been acquired directly from the manufacture. Occasionally we purchase from 3rd party distributions. 

> Images of items shown may be generic manufacture images and there might be slight variations in the actual production or color of the item.

> If you are not satisfied with an item that you have purchased, you may return the item within 30 days from original order date. The item must not have been opened, damaged, worn or original factory package damaged in any way. Items that have been opened or factory seals broken are not returnable for any reason. You are allowed to try on costumes to ensure fit; however you must place entire costume and accessories neatly folded back into the factory package just as received. The refund will be the total purchase price (item price plus paid shipping, if any), minus the actual cost of shipping & packing. The actual shipping costs may be higher than what you paid for shipping, as we sometimes absorb some of the shipping costs (ie: Free Shipping). The buyer is required to pre-pay the return shipping cost. You must contact us for a RMA number and an exact amount we will issue a refund for, before shipping item back.

> Most returns and refunds are completed within 3 business days of receiving the item back. During our busy holiday seasons (Halloween & Christmas) there can be a delay of up to 7 days for refunds.

> EXCHANGES: If you need to exchange an item, please purchase the replacement item to ensure it is available and we can ship right away. Then send us an e-mail for a return RMA on the item that needs to be returned. Once the return item has been received back, we will issue a refund based on our return policy as listed above.